Prescription medication pills for discounted prices

Reporting FAQ

August 2026 Updates

What's New in Your Monthly Reports

Frequently Asked Questions

Your Reporting Package:

Your reporting package includes the Minimum Reserve Deposit RequiredProgram Cost SummaryProgram Cost Detail by program type, and a Trailing Program Cost Detail when applicable. The Trailing Program Cost Detail reflects transactions initiated in an earlier period that settled during the current reporting period.

Reporting is delivered monthly, typically within the first 5 business days each month. Each package covers the most recent statement period.

Timing & trailing activity

We do not manually pull any fees associated with purchases until after each month has closed. As a result, those fees aren’t reflected in the account balance until the following month’s cycle.

A transaction can begin in one reporting period and settle in a later one. Funds don’t leave the member card until the transaction settles. Your report itemizes activity initiated during the current period separately from transactions that were initiated before (trailing activity), to help inform which month’s subsidy was being accessed per transaction.

Yes (if applicable). The Program Cost Summary totals every transaction that settled during the current period — whether or not it was initiated in a previous cycle. The Program Cost Detail pages then break current-period and trailing activity out separately, so you can still see each on its own.

Reserve funding & replenishment

No. It’s a funding instruction for your employer reserve account — it identifies the minimum deposit needed to reach your calculated reserve target. It isn’t a traditional invoice for services, though the reserve is used to support member prescription purchases and applicable RxSaveCard fees.

The reserve target is a forward-looking estimate of the funding needed to support expected member transactions and fees during the coverage period. It’s a projection based on your program configuration and utilization assumptions — it doesn’t mean all projected funds have already been spent.

Your next deposit may not arrive until the following month is already underway, and prescription activity is often concentrated early in the month. The additional coverage is intended to reduce the risk of declined member transactions while the next funding cycle is in progress.

For each applicable program, we apply estimated utilization to the eligible population and multiply the projected transaction volume by the average employer-funded amount per fill. The projected monthly need is the sum across program types. Assumptions may vary by program and client configuration. Fees from the current period are also included in the equation, as they will be taken out of the reserve account during the upcoming statement period.

We calculate a 60-day reserve target, add projected fees expected during the next cycle, and compare that target with your reserve balance. If the balance is below the target, the difference is shown as the minimum reserve deposit required. If the reserve meets or exceeds the target, no deposit is required.

The amount due is based on your reserve target compared with the funds currently available in your reserve account. Monthly program cost reflects activity during the most recent reporting period, whereas the reserve target is based on estimated future activity.

Follow the funding instructions provided with your report and submit the minimum deposit amount by the stated due date. Prompt funding helps reduce the risk of declined member transactions.

Email [email protected] with questions about the calculation or payment instructions.

Balances & available funds

This is employer funding already placed on member cards but not yet used in a settled purchase. Because those funds are committed to members, they’re shown separately and aren’t treated as available reserve funds when determining whether the reserve target has been met.

Available Funds are your reserve account balance less unspent funds currently committed to member cards. The reserve balance walk-forward also shows deposits received, applicable fees withdrawn, and employer contributions used for settled prescription purchases.

Fees & savings

Depending on your program and agreement, the report may show RxSaveCard transaction fees, employer-covered backup card fees, implementation fees, and trailing fees associated with prior-period transactions. Only fees applicable to your program will appear.

Estimated savings compare RxSaveCard manufacturer-direct pricing with average insurance costs before rebates. Savings are estimates and aren’t a guarantee of the amount the employer, plan, or member would have paid under another arrangement.

Still Have Questions? Don't Hesitate to Reach Out!

We understand the RxSaveCard Program reporting process is complex, and functions differently than most healthcare benefits. Let us know if you’d like us to walk you through anything – we’re always happy to help!