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All Systems Operational
The GiftHealth checkout issue has been resolved. If you are still experiencing any problems, please contact our support team. Last updated Feb 26, 2026.
Current Status
Incident History
LillyDirect Checkout — Some Members Unable to Complete Purchase
Resolved
9:30 AM CST Feb 26, 2026
Resolved
The GiftHealth payment processing issue has been resolved. The majority of affected members were able to successfully complete their purchases prior to resolution. If you are still experiencing issues, please reach out to our support team directly and we will be happy to assist.
2:00 PM CST Feb 25, 2026
Update
We are pleased to report that the majority of members who were previously experiencing issues are now successfully completing their purchases. If you are still having trouble, we encourage you to try again. We will continue to monitor the situation and share updates as they become available.
3:40 PM CST Feb 24, 2026
Update
Several members who were previously affected have reported being able to complete their purchase successfully - if you've been having trouble, it may be worth trying again. If you are still unable to complete your purchase, be sure to add your contact information to the contact form below (if you haven't already), and you will receive next steps as they become available.
7:00 PM CST Feb 23, 2026
Investigating
We have been gathering more information from our partners and are continuing to work toward a long-term resolution. In the meantime, we are actively testing alternative purchasing options for members who have been affected. Our next update will be posted around 12:00 PM CST tomorrow.
11:40 AM CST Feb 23, 2026
Investigating
The issue remains ongoing and continues to affect approximately 15% of members. With all parties back in office following the weekend, we expect to have more information to share shortly. We will post an update by 7:00 PM CST today, or sooner if there are any new developments.
8:30 PM CST Feb 21, 2026
Investigating
The issue remains ongoing and continues to affect approximately 15% of members. We are continuing to work with GiftHealth and their payments partner toward a resolution. We will continue to share updates as they become available.
5:00 PM CST Feb 20, 2026
Investigating
We do not have a resolution to share at this time, but our team remains actively engaged with GiftHealth and their payments partner. This continues to be a top priority and we will provide another update tomorrow.
12:00 PM CST Feb 20, 2026
Root Cause Identified
Approximately 15% of members report issues completing payments for LillyDirect via GiftHealth. By working directly with affected members, our support teams have identified an error within the GiftHealth portal. We are sharing this information with GiftHealth and their payments partner. We will share updates as they are available. We do not have an ETA on resolution at this time.
The next update will be at 5 pm CST today, or sooner if new information emerges.
The next update will be at 5 pm CST today, or sooner if new information emerges.
9:30 AM CST Feb 20, 2026
Investigating
Approximately 15% of members report issues completing payments for LillyDirect via GiftHealth. The issue does not appear to be focused on any particular group of members or products. Our support teams are actively reaching out to impacted members to collaboratively complete the checkout process together to gain additional insights that can help parties understand and resolve the issue.
7:00 AM CST Feb 20, 2026
Investigating
Approximately 15% of members report issues completing payments for LillyDirect via GiftHealth. The issue does not appear to be focused on any particular group of members or products. Our support teams have continued investigating to assist parties in identifying the underlying issue.
10:00 PM CST Feb 19, 2026
Investigating
Approximately 15% of members report issues completing payments for LillyDirect via GiftHealth. We have not found any evidence of an underlying cause at RxSaveCard to explain this, but are continuing to investigate to rule out other possibilities and provide other parties with information to address the issue. Our next update will likely be at 9 AM tomorrow.
7:00 PM CST Feb 19, 2026
Investigating
Our support teams are continuing to investigate the issue to uncover patterns that will assist in resolution. We do not have an update on the root cause or estimated time to resolution.
3:00 PM CST Feb 19, 2026
Investigating
We are continuing to see reports of issues impacting some members. Approximately 15% of members are impacted, including a combination of returning and first-time patients. Some members have reported success by calling GiftHealth directly, but no specific issue or timeframe for resolution has been shared. Note that wait times for GiftHealth's call center have been exceeding two hours in some cases.
11:40 AM CST Feb 19, 2026
Investigating
We have confirmed that many members can complete purchases, but a high volume of members continue to report issues completing their payments. We have reached out to GiftHealth for investigation and escalation.
8:24 AM CST Feb 19, 2026
First Reported
Our support team is investigating a number of reports from members who are unable to complete purchases via LillyDirect using their fulfillment partner, GiftHealth. We are investigating and will have more information as it becomes available.
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